Writing
Thinking out loud about product, operations, and the systems between them.
A hierarchy of agent needs
This episode’s toy: a virtual guitar where you can learn how to play songs, like this one. What’s nice about this? It’s in between “do it for me” and “show me how to do it.” I’ve h…
Oct 19Code doesn’t care what you wrote on the whiteboard
Brainstorming needs to be more than “ask Claude to solve my problem.” But when you’re using one of these frontier models, they optimize the response to give you the answer as fast…
Sep 21Every manager has a rubric
Build your updates to answer the questions your team isn’t asking…yet Responses to weekly operating updates are not random. When you analyze the shape of an excellent operating upd…
Aug 31The structure of an excellent operating update
An operating update is more than simply what happened If you asked five high performing people in your company what a great operating update looks like, you’ll almost always get a…
Aug 17Why organizations keep forgetting
Why can’t organizations remember the “why”? Does this sound familiar? Someone in a meeting asks a question that the company already answered. Maybe it’s something simple like “why…
Aug 3The atomic unit of organizational learning
Your updates list activity, not ingredients to drive change What job is an operating update actually supposed to perform? We usually assume the answer is obvious and that the updat…
Jul 27